Grievance Policy for Continuing Education
Innovation Behavioral Health Solutions, LLC is fully committed to conducting all activities in strict conformance with the American Psychological Association's Ethical Principles of Psychologists. Innovation Behavioral Health Solutions, LLC will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. Furthermore, we are committed to equity, diversity, and inclusion in every activity and program offered. The monitoring and assessment of compliance with these standards will be the responsibility of the CE Program Executive Director in consultation with the contributing members of the Continuing Education Program.
While Innovation Behavioral Health Solutions, LLC makes every effort to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which come to the attention of the volunteers and staff which require intervention and/or action.
When a participant, either orally or in writing, expresses a grievance and requests action, the Program/ CE Program Executive Director will review the grievance and make a determination that may include one of the following options:
1. If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format. The CE Program Executive Director will then pass on the comments to the speaker, assuring the confidentiality of the aggrieved individual.
2. If the grievance concerns a workshop offering, its content, level of presentation, or the facilities in which the workshop was offered, the Program/ CE Program Executive Director will mediate and will be the final arbitrator. If the participant requests action, the Program/ CE Program Executive Director will:
a. Attempt to move the participant to another workshop or
b. Provide a credit for a subsequent workshop or
c. Provide a partial or full refund of the workshop fee.
Actions 2b and 2c will require a written note documenting the grievance, for record keeping purposes. The note need not be signed by the aggrieved individual.
3. If the grievance concerns Innovation Behavioral Health Solutions, LLC CE program, in a specific regard, the Program/ CE Program Executive Director will attempt to arbitrate.
If participants have a grievance, or additional questions, they should contact:
Sandra Leon-Villa, PhD
CE Program Executive Director
Innovation Behavioral Health Solutions, LLC
Confidential records of all grievances will be kept in a locked file in the office of Innovation Behavioral Health Solutions, LLC. A copy of this Grievance Procedure will be available upon request.
Innovation Behavioral Health Solutions LLC CE Credit Policy
Innovation Behavioral Health Solutions, LLC will grant a full refund for any cancellation request submitted more than 30 days prior to workshop date (minus a $50 administrative fee). No refunds will be granted less than 30 days prior to the workshop date. Registration fees will be applied to a future CE workshop, valid for one year from date of issuance (minus a $50 administrative fee).